About this disclosure
“Simply Mortgages” is a brand and trading name used by financial advisers and firms. All financial advice provided under the Simply Mortgages brand is provided under the Financial Advice Provider (FAP) licence held by Finsure New Zealand Limited (FSP1005389), which is licensed and regulated by the Financial Markets Authority (FMA). The information below tells you who the licensee is and where to find its disclosures.Simply Mortgages is not itself a Financial Advice Provider, does not hold a financial advice licence, and is not registered on the Financial Service Providers Register (FSPR).
AJS Wealth Limited – NZBN 9429052376405 | FSP1008444
DHS Financial Limited – NZBN 9429053424525 | FSP1011768
RAAM Financial Limited – NZBN 9429052834363 | FSP1010934
Simply Mortgages is a trading name used by the entities listed above. Each entity provides regulated financial advice as an Authorised Body of Finsure New Zealand Limited (FSP1005389).
Who Provides the Advice
Who Provides the AdviceThe financial advisers and businesses that operate under the Simply Mortgages brand do so as Authorised Bodies and/or Financial Advisers under the FAP licence held by Finsure New Zealand Limited (FSP1005389). When you receive financial advice under the Simply Mortgages brand, that advice is given under, and is the responsibility of, that licence.You can confirm the licensee and view the Authorised Bodies and Financial Advisers operating under it by searching “Finsure New Zealand Limited” or “FSP1005389” in the Financial Service Providers Register (FSPR) under the ‘Financial Services’ tab.
For the licensee’s full statutory disclosures, please refer to:
the Publicly Available Disclosure Statement of Finsure New Zealand Limited; and
the individual disclosure information provided to you by the specific adviser you deal with.
Please read your adviser’s disclosure
Before giving you advice, every Simply Mortgages adviser will provide you with their own disclosure information. We encourage you to take a few minutes to read it. It sets out that adviser’s specific fees, commissions, and any conflicts of interest, so you know exactly who you are dealing with and can make a confident, fully informed decision
Nature and Scope of Advice
Advisers operating under the Simply Mortgages brand provide financial advice in relation to mortgages and personal loans from the lenders listed below (being the lender panel of the licensee, Finsure New Zealand Limited).
Fees and Expenses
In most cases you will not be charged a fee for the financial advice provided under the Simply Mortgages brand. Your adviser is usually remunerated by the lender if a loan is settled following their advice (see Conflicts of Interest and Commissions below). Where a fee does apply, your adviser will disclose it to you, and explain how and when it is payable, before they proceed; this will be set out in their individual disclosure information.
Any fees relating to the loan application itself will be set out in your lender’s letter of offer and are paid directly to the lender.
You may also need to pay fees to other parties involved in finalising your loan. This may include lawyers, valuers, building inspectors, and similar service providers.
Conflicts of Interest and Commissions
Advisers operating under the Simply Mortgages brand are usually remunerated by commissions paid by the product providers (lenders) if a product is acquired following their financial advice. That commission may include an upfront payment together with an ongoing renewal or trail payment. Further detail about these commissions and any other incentives will be set out in your adviser’s individual disclosure information and in the licensee’s disclosure statement.
To ensure advisers prioritise clients’ interests, conflicts of interest are managed as follows:
Advisers follow an advice process that ensures their recommendations are made appropriately, based on each client’s goals and circumstances.
Advisers undergo regular training on how to identify and manage conflicts of interest.
Registers of conflicts of interest and of gifts and incentives are maintained and monitored, with additional training provided as required.
Regular assurance reviews of the advice provided are conducted, which assess (among other matters) how conflicts of interest have been managed.
Complaints and Dispute Resolution
If you are not satisfied with the financial advice service you have received from a Simply Mortgages adviser, you can make a complaint to that financial adviser through the contact details they have provided to you.
When a Simply Mortgages adviser receives a complaint, they are obliged to consider it following the Simply Mortgages complaints process. This includes:
Letting you know how they intend to resolve the complaint. The adviser may contact you to obtain further information about your complaint.
When we receive a complaint:We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint. We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.
Contacting you by phone or email to let you know whether the adviser can resolve your complaint and how they propose to do so.
If your complaint cannot be resolved, or you are not satisfied with the way it is proposed to be resolved, you can contact the Insurance & Financial Services Ombudsman Scheme (IFSO). IFSO provides a free, independent dispute resolution service that may help investigate or resolve your complaint if it has not been resolved to your satisfaction:
Scheme: Insurance & Financial Services Ombudsman Scheme (IFSO)
Phone: 0800 888 202
Email: info@ifso.nz
Write: Insurance & Financial Services Ombudsman Scheme, PO Box 10-845, Wellington 6143, New Zealand
Our Duties
The advisers who provide advice under the Simply Mortgages brand, and the licensee under which they operate, have duties under the Financial Markets Conduct Act 2013 relating to the way advice is given. They are required to:
give priority to your interests;
exercise care, diligence, and skill;
meet the standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services; and
meet the standards of ethical behaviour, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services.